Manuel Serrato
Founder · Vision & Client ExperienceThe founder behind Confidence Concierge — combining ultra-luxury service standards with hands-on client relations, reservations and real-estate insight across Los Cabos.
MSManuel Serrato
Founder · Vision & Client ExperienceManuel is the founder of Confidence Concierge and the person behind its vision: a Los Cabos service company built on genuine relationships rather than call centres and commissions.
His approach is deliberately hands-on. Rather than confining himself to one lane, Manuel works across every part of the operation — first contact and client outreach, restaurant and yacht reservations, itinerary coordination, and the pre-contact groundwork that means a guest's arrival is anticipated rather than merely processed. If something needs doing, he does it.
He brings a working understanding of ultra-luxury concierge standards — the discretion, the anticipation, the follow-through that separates true high-touch service from a booking confirmation. That standard is what he built the company around.
Alongside this, Manuel works in sales and operations within Los Cabos hospitality and real estate, handling reservations, client relations, show-ready resale verification and developer-sale review. It gives him a rare vantage point across both the visitor and the homeowner side of the market, and a personal network spanning yacht companies, restaurants and property throughout the region.