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Built by people
who live this life.

A team with decades of combined experience in Los Cabos luxury hospitality, residential management and lifestyle services — offering insider access no directory can replicate.

Our Story

Different doors into
the same world.

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Confidence Concierge grew out of a simple observation: the best experiences in Los Cabos come from knowing the right person, not booking through the right app. And between us, we already knew those people.

Our team came up through the bellman and butler ranks of branded residences, through professional concierge operations, through the marina and charter world, and through hospitality sales and reservations. Separately, those are useful skills. Together, they cover almost everything a visitor or homeowner here actually needs.

We're not a booking platform and we don't have a catalogue. We have phones, relationships, and contacts for the situations that actually matter — and we respond the same day.

The Team

The people behind the service.

Select any profile to read their full background and contact them directly.

Manuel Serrato
Founder

Manuel Serrato

Founder · Vision & Client Experience

The founder behind Confidence Concierge — combining ultra-luxury service standards with hands-on client relations, reservations and real-estate insight across Los Cabos.

Manuel SerratoMS

Manuel Serrato

Founder · Vision & Client Experience

Manuel is the founder of Confidence Concierge and the person behind its vision: a Los Cabos service company built on genuine relationships rather than call centres and commissions.

His approach is deliberately hands-on. Rather than confining himself to one lane, Manuel works across every part of the operation — first contact and client outreach, restaurant and yacht reservations, itinerary coordination, and the pre-contact groundwork that means a guest's arrival is anticipated rather than merely processed. If something needs doing, he does it.

He brings a working understanding of ultra-luxury concierge standards — the discretion, the anticipation, the follow-through that separates true high-touch service from a booking confirmation. That standard is what he built the company around.

Alongside this, Manuel works in sales and operations within Los Cabos hospitality and real estate, handling reservations, client relations, show-ready resale verification and developer-sale review. It gives him a rare vantage point across both the visitor and the homeowner side of the market, and a personal network spanning yacht companies, restaurants and property throughout the region.

Javier Flores

Javier Flores

Co-Founder · Luxury Hospitality & Residential

Los Cabos native with nearly six years inside Montage Los Cabos, from bellman to Residential Concierge, and a background in luxury residential sales operations.

Javier FloresJF

Javier Flores

Co-Founder · Luxury Hospitality & Residential

Born and raised in Los Cabos, Javier has witnessed — and helped shape — the region's evolution into a world-class luxury destination. His career has grown alongside that transformation.

He began in tourism at Los Cabos International Airport, where a passion for service took hold early. That led him to hospitality at JW Marriott Los Cabos as a bellman, and then to the inaugural team at Montage Los Cabos, where he spent nearly six years progressing from bellman to butler and ultimately Residential Concierge — building a deep foundation in high-touch service and private client relations.

He later joined Ohana Realty de México as Residential Coordinator, and after two years was promoted to Sales Operations Manager at Ohana Realty Corp, contributing to the growth and positioning of the Twin Dolphin master plan and its components — including Montage Los Cabos, Twin Dolphin Club and the Maravilla community.

Since 2022 he has continued expanding his expertise in luxury lifestyle management and personalised service. That chapter also inspired him to create Cardón Luxury Management & Leisure, a concept designed to showcase the finest luxury, style and comfort Los Cabos has to offer through bespoke experiences and insider access. Today he remains committed to elevating luxury living here by blending hospitality, real estate and lifestyle into meaningful, high-value experiences.

Kevin Davis

Kevin Davis

Co-Founder · Concierge Operations

Professional concierge background with an established network across activities, restaurants and local operators throughout Los Cabos.

Kevin DavisKD

Kevin Davis

Co-Founder · Concierge Operations

Kevin's career in professional concierge services built something that can't be shortcut: a network of activity providers, restaurant partners and local operators earned one good experience at a time.

At Confidence Concierge his role is knowing who to call and how to call them. When a request comes in — a table on a Saturday night, an experience that's supposedly fully booked, something arranged at short notice — it goes to someone he has worked with personally, not to a directory listing or an unknown third party.

That distinction is the difference between a request being submitted and a request being handled, and it's the foundation of how the company operates.

Daniel Ruiz

Daniel Ruiz

Co-Founder · Maritime & Charter Operations

Deep experience in yacht charters and boat experiences, with direct relationships among captains and operators across the marina.

Daniel RuizDR

Daniel Ruiz

Co-Founder · Maritime & Charter Operations

Daniel's world is the water. His experience across yacht charters and private boat experiences comes with something more valuable than a supplier list: direct, personal relationships with captains and operators throughout the Los Cabos marina.

He handles everything from a sunset sail to a full-day sport fishing charter, matching the right vessel and crew to the group, the occasion and the conditions on the day — an insider's read of the sea that no booking platform can replicate.

When plans need to change because of weather or swell, that network is what turns a cancelled day into a better alternative.

How We Work

Three commitments we
don't compromise on.

Discretion

What you ask for, who you travel with, and why — stays between us and whoever needs to know to make it happen.

Local Knowledge

Every contact was earned in person. No aggregators, no outsourcing — just relationships built through years here.

Direct Handling

Each request goes to the person who handles that specialty best. Nothing gets lost between departments.

Let's Talk

Ready to plan your stay in Los Cabos?

Tell us what you're looking for and we'll take it from there — one message is all it takes.